Question 1

How can I pay?

Accepted Answer

We accept all forms of payment at By the Pond Pet Spa: e-Transfer, cash, and debit and credit cards.

Question 2

Can my large or small dog be groomed?

Accepted Answer

Sure can! We're ready to groom any and every dog, whether they're small, tall, big, large, teeny-tiny, we can do it all. And that includes puppies!

Question 3

How much will the groom cost?

Accepted Answer

Because every groom, every dog, and every need is different, the cost will vary. We need to be able to see your dog and work with them in order to come up with a price, as one groom is never the same as another! 
If you'd like to discuss potential prices, please reach out via text or give us a call.

Question 4

How young can my puppy receive their first groom?

Accepted Answer

We recommend waiting until they're 3 months old before getting them in for their first groom. It's best to desensitize them to this new experience early on.

Question 5

My dog has anxiety. Is that okay?

Accepted Answer

It sure is! We pride ourselves on creating a safe, comfortable environment for every dog we groom. We are trained to deal with all manners of dogs.

Question 6

So... my dog got sprayed by a skunk. What's next?

Accepted Answer

In order to remove that skunk odor, we recommend you follow this recipe:

Mix 1 quart of 3% hydrogen peroxide, 1/4 cup of baking soda, and 1 teaspoon of Dawn dish soap into a paste, then get that pup covered. Leave it to sit for 5-10 minutes, then rinse and repeat if that odor is still present. Keep it away from those eyes!

You can then bathe your dog with pet-safe shampoo, towel dry, and let them finish drying in a warm area.

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